Quest Installer

Version 4.0

Release Notes

September 2009


Welcome to Quest Installer

How to enter your new Toad key

New in This Release

MSI Extraction

Known Issues

System Requirements

Global Operations

Getting Started

For More Information

Welcome to Quest Installer

These release notes cover changes to version 4.0 of the Quest Installer. They identify requirements, new features, and known issues for this release.

How to enter your new Toad key

If you have purchased a new copy of Toad for Oracle, purchased an upgrade of Toad for Oracle or you are about to install a Trial version of Toad for Oracle, you will have received a single license key which activates ALL the components of Toad for Xpert Edition, Development Suite and DBA Suite.

For a new install - launch Toad for Oracle. You will be prompted to enter your license key. If you purchased Toad Xpert Edition or any of the Toad Suites, all components will be licensed from the same key.
For an upgrade to a different edition - launch Toad for Oracle. Select Help | Licensing and enter your new license key. Any new features will be switched on automatically and any additional Toad Suite components will be licensed from the same key.

New in This Release

New Features in Quest Installer 4.0


MSI Extraction

The Quest Installer can be used to extract the MSI files from within the bundled software.

If you  are in the situation where you cannot run the Quest Installer to deploy your software, and require the individual MSI installers to deploy silent installation, the Quest Installer can be launched in 'Extract' mode. This allows the user to extract the various MSI files from within the bundled software.

The MSI files can then be run independently of the Quest Installer to deploy the various Quest applications.

Information on how to use the Quest Installer to extract the product MSI files, is available at:

Known Issues

The following is a list of issues known to exist at the time of the Quest Installer 4.0 release.


Known Issues

Change Request

Knowledge Xpert Installation:
If you use the <Back and Forwad> buttons during a fresh installation into a Unicode location
When installing  Knowledge Xpert, if you navigate to the 'Product Selection' page and then use the <Back button to return to the *Install location (see Note below) and change the default directory to include a path with Unicode character(s) then navigate Next> to the product selection page again, you will be prompted to remove the Unicode characters from the install location. This will cause the Knowledge Xpert “Engine” to be installed incorrectly, causing an installation error.

If you do observe this behaviour in the product selection page either:
• Uncheck Knowledge Xpert and continue installing your other selected products, then re-run the Toad bundle and install Knowledge Xpert into a non Unicode directory
• Cancel the install and re-run the Toad bundle and install Knowledge Xpert to a non Unicode directory

*Note: The 'Install Location' screen is only visible when installing a Toad bundle onto a clean machine (i.e. no previous installation of Toad are on it). If you already have a previous version of Toad on the machine, then this Unicode installation issue is not applicable to you.
Unicode Installation:
When installing into certain Unicode environments
A 'Range Check' error may be displayed when running the Quest Installer in certain foreign language environments (for example: Russian, French and German).
Workaround: You can ignore this error and continue. The software installation(s) will not be affected.
The Installation error report may be incorrect
When more than one products installation fails the error report is incorrect: If a product installation fails, the user will be given the options to cancel, retry or ignore. If the user selects retry and the 2nd attempt is sucessful, but a different product in the bundle then subsequetly fails to install... the error report on the last page of the Quest Installer will list both products as failing, even though the 1st product suceeded on the retry.
Workaround: If you are unsure as to whether a product installed sucessfuly... re-launch the bundle installer and the Quest Installer will list all Installed products in the product selection page.
Toad for Data Analysts Installation:
TDA can only be installed into a directory containing English characters

If a non English character is used in the installation directory the Toad for Data Analysts installation will fail with a fatal error.

Workaround: When in the Product Selection screen of the Quest Installer only use a destination directory that contains English characters for the Toad for Data Analysts product.
Toad for Data Analysis
TDA will abort the install if it detects a DB2 Version 7 client: TDA will exit the install if it detects that a DB2 client of Version 7 or lower is currently installed, and will return the error code 200.
Workaround: If the installation of TDA aborts with a 200 error code, rerun the installer and deselect TDA in the 'Product Selection' screen. All other applications should install correctly.
Other error codes that TDA may return (and will also abort the install process):
   100 - MDAC version is older than 2.6.
   256 - The internal command passed to msiexec exceeds 255 characters.
   500 - MSI execution failure.
Windows 64 bit Operating System
Unable to install products under C:\Program Files in 64 bit Windows. When a user tries to install an application into the 'C:\Program Files' directory in a 64 bit operating system, the OS/MSI will convert it to 'C:\Program Files (x86)'.  In this case the install location path in QI is different from the actual location. This will mean that the customer will not be able to uninstall the application using the Quest Installer.
Workaround: Use the 'Add and Remove Programs' option within the Control Panel to uninstall the application.
Performance issue related to digital signing
If the signed installer is located on a network share then the entire file needs to be transmitted (to the local machine) before installation can commence. This is because the entire file needs to be read in order to verify the digital signature.
Workaround: If you plan to run the quest installer frequently it is advised to copy the installation bundle to a local hard drive.
The format of the file 'ToadStudioAdapter30.dll' is invalid
The format of the file 'ToadStudioAdapter30.dll' is invalid. This is related to having previously installed a version of 'Toad Studio' that included an old version of QAIT.
Workaround: This can be easily overcome by installing the latest version of QAIT. Please contact Quest Support for information on where you can obtain the newer QAIT version.
Notification of insufficient space

Notification for insufficient space. The Quest Installer provides a warning during installation if insufficient disk space exists for the installation.
- If the installation is a new install, you may continue with the install, but it will fail due to a lack of disk space.
- If the installation is a repair or upgrade, you may continue with the install as it reuses disk space by overwriting the existing files.



System Requirements

Note: System requirements can vary depending on what applications/bundles the Quest Installer is deploying.
Please refer to the actual product installation guide(s) for specific hardware requirements and operating system support.
(The Quest installer has been tested on XP and Vista (using the latest available service packs.)

Before installing Quest Installer, ensure your system meets the following requirements:

Quest Installer requirements

Administrator privileges. You must be logged in with administrator privileges to perform the installation.

Tahoma font

CD-ROM drive (required for installation only).

Internet connection (required for downloading software only).

VGA monitor, 1024x768 resolution, small fonts.

Printer (optional) for printing graphs and reports.

Sound card and speakers (optional) for receiving audible alerts.

Mouse (required to access all features.)


Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe.

This release has the following known capabilities or limitations: Individual components may also include more specific information in the Globalization section of their readme or release notes. This product was tested and is supported with the Latin-1 (WE8ISO8859P1) character encoding. Other encodings, including most single-byte and Western European character encodings may work correctly, but they are untested and may not be fully supported.


Getting Started

Installation Instructions

Refer to the Installation Guide for the product(s) you are installing:

- Toad for Oracle Base Edition Installation Guide
- Toad for Oracle Xpert Edition Installation Guide
- Toad for Oracle Professional Edition Installation Guide
- Toad for Oracle Development Suite Installation Guide
- Toad for Oracle DBA Suite Installation Guide

For More Information

Contacting Quest Software:

Mail Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656

Refer to our Web site for regional and international office information.

Contacting Quest Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at

From SupportLink, you can do the following:

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: Support Guide.pdf.


This document contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.


© 2009 Quest Software, Inc.



Quest, Quest Software, the Quest Software logo, Aelita, AppAssure, Benchmark Factory, Big Brother, DataFactory, DeployDirector, ERDisk, Fastlane, Final, Foglight, Funnel Web, I/Watch, Imceda, InLook, IntelliProfile, Internet Weather Report, InTrust, IT Dad, JClass, Jint, JProbe, Knowledge Xpert, LeccoTech, LiteSpeed, LiveReorg, Matrix Insight, Matrix.Net, MIQ, NBSpool, NetBase, Npulse, PerformaSure, PL/Vision, , RAPS, SharePlex, Sitraka, SmartAlarm, Speed Change Manager, Speed Coefficient, Spotlight, SQL Firewall, SQL Impact, SQL LiteSpeed, SQL Navigator, SQLab, SQLGuardian, SQLProtector, SQL Watch, Stat, Stat!, StealthCollect, Tag and Follow, Toad, T.O.A.D., Vintela, Virtual DBA, Xaffire, and XRT are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. Other trademarks and registered trademarks used in this guide are property of their respective owners.


Information about the third party libraries, re-distributables, and files used in the creation of the Quest Installer can be found in the 'Legal Notices' hyperlink within the Quest Installer 'About' box. The 'About' box can be accessed via the 'About the Quest Installer' hyperlink on the 'Quest Software License Agreement' page of the Quest Installer.


If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656


The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.