Quest Installer

Version 4.3

Release Notes

September 07, 2010


Contents

Welcome to Quest Installer

How to enter your new Toad key

New in This Release

MSI Extraction

Known Issues

System Requirements

Global Operations

Getting Started

For More Information


Welcome to Quest Installer

These release notes cover changes to version 4.3 of the Quest Installer. They identify requirements, new features, and known issues for this release.

How to enter your new Toad key

If you have purchased a new copy of Toad for Oracle, purchased an upgrade of Toad for Oracle, or you are about to install a Trial version of Toad for Oracle, you will have received a single license key which activates ALL the components of Toad for Xpert Edition, Development Suite, and DBA Suite.

For a new install - launch Toad for Oracle. You will be prompted to enter your license key. If you purchased Toad Xpert Edition or any of the Toad Suites, all components will be licensed from the same key.

For an upgrade to a different edition - launch Toad for Oracle. Select Help | Licensing and enter your new license key. Any new features will be enabled automatically, and any additional Toad Suite components will be licensed from the same key.


New in This Release

New Features in Quest Installer 4.3

This release of Quest Installer is a patch release, so there are no new features.


MSI Extraction

The Quest Installer can be used to extract the MSI files from within the bundled software.

If you cannot run the Quest Installer to deploy your software, and require the individual MSI installers to deploy silent installation, the Quest Installer can be launched in 'Extract' mode. This allows you to extract the various MSI files from within the bundled software.

The MSI files can then be run independently of the Quest Installer to deploy the various Quest applications.

Information on how to use the Quest Installer to extract the product MSI files, is available at: http://toadsoft.com/silentinstall/ToadforOracleEditions_Silent_Installation_Guide.pdf

Known Issues

The following is a list of issues known to exist at the time of the Quest Installer 4.3 release.

Component

Known Issues

Defect ID

Spotlight on Oracle Uninstall Having upgraded to Spotlight on Oracle 7.1 from an earlier release of Spotlight on Oracle Standard Edition (for example via Toad 10.0), if you uninstall Spotlight with the Quest Installer, only part of Spotlight will be uninstalled. This is due to RAC diagnostics and Predictive Diagnostics being added to Spotlight on Oracle 7.1. 


Workaround:
To complete the uninstall, use Add/Remove Programs to remove “Spotlight on Oracle (Standard Edition)”.

N/A
Knowledge Xpert Installation:
If you use the <Back and Forward> buttons during a fresh installation into a Unicode location
When installing Knowledge Xpert, if you navigate to the 'Product Selection' page and then use the <Back button to return to the *Install location page (see Note below) and change the default directory to include a path with Unicode character(s) then navigate Next> to the product selection page again, you will be prompted to remove the Unicode characters from the install location. This will cause the Knowledge Xpert “Engine” to be installed incorrectly, causing an installation error.

If you do observe this behavior in the product selection page, either:
  • Uncheck Knowledge Xpert and continue installing your other selected products, then re-run the Toad bundle and install Knowledge Xpert into a non Unicode directory
    or
  • Cancel the install and re-run the Toad bundle and install Knowledge Xpert to a non Unicode directory

*Note: The 'Install Location' page is only visible when installing a Toad bundle onto a clean machine (i.e. no previous installations of Toad are on it). If you already have a previous version of Toad on the machine, this Unicode installation issue is not applicable to you.

8022
Running the Quest Installer in 'Extract' mode when Toad 10.0 is installed If you perform an MSI extraction on a computer that has Toad for Oracle 10.0.0.41 installed on it, the silent installation parameters provided are for an upgrade.


Workaround: 
Please refer to the Toad for Oracle Editions Silent Installation Guide for information on the correct parameters to use during silent installations.
The extraction process should not be effected by what products are installed on the machine. This fix will be in the next version.

7976
Toad for Data Analysts Installation:
can only be installed into a directory containing English characters

If a non English character is used in the installation directory, the Toad for Data Analysts installation will fail with a fatal error.

Workaround:
In the Product Selection page of the Quest Installer, only use a destination directory that contains English characters for the Toad for Data Analysts product.
66330
Toad for Data Analysts Installation Toad for Data Analysts will exit the installation if it detects that a DB2 client of Version 7 or earlier is currently installed, and will return the error code 200.
 

Workaround:
Rerun the installer and clear the Toad for Data Analysts checkbox in the 'Product Selection' page. All other applications should install correctly.
Other error codes that
Toad for Data Analysts may return (and will also abort the install process):
   100 - MDAC version is older than 2.6.
   256 - The internal command passed to msiexec exceeds 255 characters.
   500 - MSI execution failure.

N/A
Installation:
Windows 64-bit Operating System
If you attempt to install an application into the 'C:\Program Files' directory in a 64-bit operating system, the OS/MSI converts it to 'C:\Program Files (x86)'.  In this case, the install location path in Quest Installer is different from the actual location. This means that you will not be able to uninstall the application using the Quest Installer.


Workaround:

Use the 'Add and Remove Programs' utility in the Control Panel to uninstall the application.

N/A
Installation:
Windows 64-bit Operating System - Oracle Client Issue
The application supports a Windows 64-bit OS. However, changes will need to be made to the installation path during installation. The default install directory for 32-bit applications on a 64-bit OS includes parenthesis as shown in the following example:

C:\Program Files(x86)\Quest Software\

According to Oracle Metalink, Doc ID 334528, there is a network error that results causing any path with a parenthesis to have an issue. Toad will have to be installed into a different folder without the parenthesis as shown in the following example: C:\Quest Software\


Workaround:

RESOLUTION 1: Create a new folder that is not under the Program Files folder, such as C:\Quest Software\ and install Toad under this new folder. The installation program allows you to change the default installation path.

RESOLUTION 2: Upgrade to an Oracle Client 11g version. The following is an 11g Oracle Client download link that we recommend. Oracle Database 11g Release 1 Client (11.1.0.6.0) for Microsoft Windows win32_11gR1_client.zip (510,809,607 bytes)

http://www.oracle.com/technology/software/products/database/oracle11g/111060_win32soft.html

N/A
Installation:
Performance issue related to digital signing
If the signed installer is located on a network share, the entire file needs to be transmitted (to the local machine) before installation can commence. This is because the entire file needs to be read in order to verify the digital signature.


Workaround:
If you plan to run the Quest Installer frequently, it is advised that you copy the installation bundle to a local hard drive.

N/A
Installation:
The format of the file 'ToadStudioAdapter30.dll' is invalid
The format of the file 'ToadStudioAdapter30.dll' is invalid. This is related to having previously installed a version of 'Toad Studio' that included an old version of QAIT.


Workaround: 
Install the latest version of QAIT. Please contact Quest Support for information on where you can obtain the newer QAIT version.

N/A
Installation:
Notification of insufficient space

The Quest Installer provides a warning during installation if insufficient disk space exists for the installation.

  • If the installation is a new install, you can continue with the install, but it will fail due to a lack of disk space.
  • If the installation is a repair or upgrade, you can continue with the install since it reuses disk space by overwriting the existing files.
58400

 


System Requirements

Note: System requirements can vary depending on what applications/bundles the Quest Installer is deploying.
Please refer to the actual product installation guides for specific hardware requirements and operating system support.
(The Quest installer has been tested on XP and Vista - using the latest available service packs.)

Before installing Quest Installer, ensure your system meets the following requirements:

Quest Installer requirements

Administrator privileges. You must be logged in with administrator privileges to perform the installation.

Tahoma font

DVD-ROM drive (required for installation only).

Internet connection (required for downloading software only).

VGA monitor, 1024x768 resolution, small fonts.

Printer (optional) for printing graphs and reports.

Sound card and speakers (optional) for receiving audible alerts.

Mouse (required to access all features.)

 


Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe.

This release has the following known capabilities or limitations: Individual components may also include more specific information in the Globalization section of their readme or release notes. This product was tested and is supported with the Latin-1 (WE8ISO8859P1) character encoding. Other encodings, including most single-byte and Western European character encodings may work correctly, but they are untested and may not be fully supported.


Getting Started

Installation Instructions

Refer to the Installation Guide for the products you are installing:

- Toad for Oracle Base Edition Installation Guide
- Toad for Oracle Xpert Edition Installation Guide
- Toad for Oracle Professional Edition Installation Guide
- Toad for Oracle Development Suite Installation Guide
- Toad for Oracle DBA Suite Installation Guide


For More Information

Contacting Quest Software:

Email info@quest.com
Mail Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656
USA
Web

http://www.quest.com

Refer to our web site for regional and international office information.

Contacting Quest Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to SupportLink, our self-service portal. Visit SupportLink at  http://support.quest.com.

From SupportLink, you can do the following:

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures. The guide is available at: http://support.quest.com.


© 2010  Quest Software, Inc.
ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656

 

www.quest.com

Email: legal@quest.com

Refer to our web site for regional and international office information.

Trademarks

Quest, Quest Software, the Quest Software logo, Benchmark Factory, Quest vToolkit, Quest vWorkSpace,  Spotlight, SQLab, Toad, T.O.A.D., and Toad World are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. For a complete list of Quest Software’s trademarks, please see http://www.quest.com/legal/trademark-information.aspx. Other trademarks and registered trademarks used in this guide are property of their respective owners.